Privacy Statement - Psyche-Care Counselling and Psychological Services

Privacy Statement Psyche-Care Counselling and Psychological Services

Psyche-Care complies with the information Privacy Principles as outlined in the Privacy Amendment (Private Sector) Act 2000.

This privacy policy covers handling of personal information that is collected when you visit and/or and when you use services including private consultations, mediation, phone consultations, online consultations and all other services associated with Psyche-Care.

This policy does not apply to the practices of companies that Christine Bennett does not own or control, or to people not employed or managed by Psyche-Care.

Please select from the following:

Collection of Information

  • Information is collected when a client answers questions during an initial telephone call and when completing confidential information forms prior to or on arrival at a consultation.
  • Session notes are kept for each client or couple who engage in all counselling sessions with Christine Bennett or Emily Dylan. These notes are kept for the purpose of tracking client progress and as a basis for follow up in succeeding sessions.
  • All information collected is used strictly for the purpose of understanding the nature of the client's problem. This information is then used to help the client in working through that problem in order to make the changes necessary for resolution.

Use and Disclosure

  • Psyche-Care will only use or disclose information about you in ways that are consistent with your expectations and with your consent.
  • Psyche-Care keeps personal contact details separately in secure storage.

Data Quality and Security

Psyche-Care takes all possible measures to ensure that all personal information collected is securely stored and safe from misuse, loss, unauthorized access, modification or disclosure. We have in place comprehensive policies and procedures for information to be kept confidential and meet National Privacy Principles. All consultants are trained and conversant with the codes of conduct about privacy.

Privacy on the Internet

  • The information you enter on any form provided by Psyche-Care is kept in secure database and accessed by the counsellor to assist with counselling sessions in which you, the client/clients, elect to engage.
  • Our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (eg. .com, .gov, .au, .uk etc), the date and time of visit to the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser used. No attempt will be made to identify anonymous users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's logs.

Your Email Address

Psyche-Care will only record your email address in the event that you send a message via a web page request or email. If you do not want your email address to be recorded by Psyche-Care you can send postal mail to the address below, or call directly as follows:

Locked Bag 2000
Tel: 1300 880 448 | Mobile: 0418 226 961

Your email address and/or your postal addresses will only be used for the purpose for which you have provided them and they will not be added to any mailing lists, or used or disclosed for any other purpose, without your prior written consent.

The Internet is an insecure medium and users should be aware that there are inherent risks transmitting information across the Internet. Information submitted encrypted via email or web forms may be at risk of being intercepted, read or modified. If you do not wish to email or send an online form to Psyche-Care, you can send mail as above.

Our website contains links to other sites. Psyche-Care is not responsible for the privacy practices or the content of such web sites.


Wherever it is lawful and practicable, individuals have the option of not identifying themselves when engaging in a service provided by Psyche-Care.

A Further Point About Privacy

Psyche-Care understands that information collected about you or your relationships is important to you. The practitioner works with you on significant issues affecting your life. This information can sometimes be sensitive. Therefore Psyche-Care takes a commitment to privacy legislation seriously and for many years has provided quality confidential services to the Australian and worldwide community.

If you have any concerns, please email Christine directly..

How can counselling help you?

Christine Bennett and Emily Dylan offer help through counselling and psychotherapy. Christine finds that Emotional Freedom Techniques (EFT), Cognitive Behaviour Therapy, Ericksonian Hypnosis and lifestyle education can make a significant difference to improve mood. Emily utilizes a Cognitive Behavioural Therapy approach and Positive Psychology techniques. Medicare and private health fund rebates are available for eligible clients.

If you would like to make an enquiry or appointment, please call or use the form provided below. We look forward to hearing from you.

Your email address
If you would like to make an appointment please indicate your choice of counsellor, preferred day and time (Monday-Saturday). OR You may simply like to send a message in the space provided below. PLEASE NOTE THAT APPOINTMENTS WITH EMILY ARE AVAILABLE ON FRIDAY IN CROWS NEST ONLY.
I would like to make an appointment with:
Please schedule appointment for:
Please choose where you would like your appointment:
First preference of day
Alternative day
My time of day preferenceYou may check one or more boxes
Your Message:
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